Refund policy

At DOMIN8 Nutrition, customer satisfaction is important to us. While we do everything possible to ensure your order arrives exactly as expected, we understand that occasionally issues can arise. When that happens, we’ll always aim to make things right quickly and fairly.

Consumable Products

For health, hygiene, and safety reasons, consumable products cannot be returned or refunded once opened or used.

This includes:

Pre-workout supplements
Any powdered, liquid, or ingestible products

If a consumable product arrives damaged, faulty, or incorrect, and this is not your fault, please contact us immediately. Once confirmed, you will be eligible for a FULL REFUND or a replacement, depending on your preference.

Merchandise Returns

The following items may be returned:

T-shirts
Hoodies
Shaker bottles

To be eligible for a return:

Items must be unused, unworn, and undamaged
Clothing must have all original tags attached
Items must be returned in their original condition
Return requests must be made within 30 days of delivery
Proof of purchase is required

Items that show signs of wear, washing, odour, or damage unfortunately cannot be accepted.

Returns & Shipping Process

If you believe your item is eligible for return, please contact us before sending anything back.

Once your return is approved:

We will provide clear return instructions
Where applicable, we will arrange and send you a return shipping label
Return shipping costs remain the responsibility of the customer unless the issue is due to an error on our part

Unauthorised returns may not be accepted.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders can be cancelled before dispatch
Once an order has been shipped, it can no longer be cancelled and will fall under this returns policy

Damaged or Faulty Items

Sometimes mistakes happen — and when they do, we’re here to put things right.

If your item arrives:

Damaged
Faulty
Defective
Incorrect

Please contact us promptly with:

Clear photos or videos showing the issue
Your order number
A brief explanation

Once verified, we will offer a FULL REFUND or a replacement, and if a replacement is chosen, we’ll aim to ship it out as quickly as possible so you’re not left waiting.

Damage caused by wear, washing, misuse, or failure to follow care instructions cannot be considered a manufacturing fault.

Incorrect Items

If you receive an item you didn’t order, please contact us straight away.

Once confirmed, we’ll resolve the issue promptly — whether that means sending out the correct item, issuing a FULL REFUND, or offering store credit if preferred.

Refunds

Refunds are issued once returned items are received and inspected
Approved refunds are processed back to the original payment method
You’ll receive an email confirmation once your refund has been issued

Please allow time for your bank or card provider to process the refund.

Items Not Eligible for Return or Refund

We’re unable to accept returns or issue refunds for:

Opened or used consumable products
Worn or washed clothing
Items with removed tags
Gift cards
Sale or discounted items
Items purchased through third-party retailers

Undeliverable or Unclaimed Orders

If an order is returned to us due to an incorrect address or being unclaimed, we’ll contact you to arrange the next steps.

You may choose to:

Have the order resent (additional shipping charges apply), or
Receive a refund or store credit for the item value (excluding shipping and return fees)

Return Address

All approved returns will be sent to:

DOMIN8 Nutrition
15 Mandervell Road
Oadby
Leicester
LE2 5LQ
United Kingdom

Contact Information

If you have any questions about your order, shipping, returns, or general enquiries, please don’t hesitate to get in touch with us. We’re always happy to help.

Email:
📧 info@domin8nutrition.com

Phone:
📞 07711 942216

Website:
🌐 https://domin8nutrition.com

Primary Contacts: